Listening to Service Users: Using Personal Accounts to Develop, Deliver and Evaluate Services

Speakers: Carole Pound, Susie Parr, Sam Simpson
Date: 25 September 2002

Course reference number: HSC1
Cost: £85

About the course
This day will introduce participants to the concept of narrative accounts and their potential for guiding therapy decisions, supporting goal setting, developing the content of therapy and tracking change. The day will cover an introduction to narrative based healthcare, illustration of prevailing illness narratives and case discussions demonstrating the way personal accounts can guide assessment, therapy and evaluation. The day will also help participants to identify facilitators and barriers to effective responsive listening. In addition the day will give participants the opportunity to debate the merits of using narrative based practices in an evidence based world.

Who is the course for?
This day is for therapists from multi-disciplinary backgrounds, rehabilitation workers and researchers who are keen to know more about the potential and practicalities of using narrative accounts to support the therapeutic process.

What will you get from attending the course
By the end of the day you will:

  • Have a clear understanding of the concept of illness narrative
  • Have a greater understanding of public and personal narratives as they affect people struggling to create new disabled identities
  • Have greater awareness of therapist and rehabilitation narratives and the way they impact on working with clients
  • Be able to identify and use techniques associated with responsive listening
  • Have practical ideas for using personal accounts to shape, structure and monitor healthcare interventions as provided in your setting

Other information

  • Refreshments and lunch will be provided
  • All course materials provided
  • Course times 10.00- 4.30


Courses hotline 020 7367 0863
Fax 020 7367 0841
Email [email protected]